Voluntary recall of Mixture Potassium Citrate Batch Number BH09184

Hovid Berhad
Voluntary recall of Mixture Potassium Citrate batch number BH09184

Kuala Lumpur, October 26, 2018: We received a complaint about our product Mixture Potassium Citrate from one of our customers, we are currently investigating the matter and as a precautionary measure we are voluntarily recalling batch number BH09184 of Mixture Potassium Citrate. Hovid is undertaking this voluntary recall in consultation with National Pharmaceutical Regulatory Agency (NPRA) of Ministry of Health.

Consumers are to return product with batch number BH09184 at their point of purchase for a refund. The voluntary recall is only limited to this batch, all other batches and products are not affected.

For further information, contact us at +6 014-2467738 (Monday – Sunday, 8:00am – 6:00pm) or email us at customercare@hovid.com should you have further queries.

Customer safety is paramount to us and we will always ensure that right measures are taken to preserve their wellbeing.

Product Name: Mixture Potassium Citrate
Product registration number: MAL19911144X
Batch Number: BH09184

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Hovid Berhad
Panggilbalik sukarela produk Mixture Potassium Citrate nombor kelompok BH09184

Kuala Lumpur, 26 Oktober, 2018: Pihak kami telah menerima aduan daripada pelanggan terhadap produk Mixture Potassium Citrate dan kami sedang menjalani siasatan. Sebagai langkah berjaga-jaga pihak kami secara sukarela ingin panggilbalik produk Mixture Potassium Citrate nombor kelompok BH09184 dari pasaran. Hovid sedang melaksanakan proses panggilbalik produk secara sukarela mengikut panduan yang disyorkan oleh Agensi Regulatori Farmasi Negara (NPRA) Kementerian Kesihatan.

Pengguna perlu memulangkan produk tersebut (nombor kelompok BH09184) di tempat pembelian produk dan akan menerima bayaran balik. Panggilbalik produk secara sukarela hanya terhad kepada nombor kelompok BH09184 sahaja. Semua produk yang lain tidak terjejas.

Untuk pertanyaan lanjut, sila hubungi kami di talian +6 014-2467738 (Isnin – Ahad, 8:00 pagi – 6:00 petang) atau emel kami di customercare@hovid.com
Keselamatan pelanggan amat penting kepada kami dan kami sentiasa memastikan langkah-langkah yang betul diambil untuk mengekalkan kesejahteraan mereka.

Nama Produk: Mixture Potassium Citrate
Nombor pendaftaran produk: MAL19911144X
Nombor kelompok: BH09184

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何人可有限公司
自愿回收批号BH09184 Mixture Potassium Citrate

(吉隆坡26日讯)我们收到客户投诉我们的药物 “Mixture Potassium Citrate” 。如今,我们正在调查此事,但是, 作为预防措施,我们自愿回收批号为BH09184的Mixture Potassium Citrate。何人可是在卫生部药剂管理局的咨询下进行此次的自愿回收。
请消费者到购买处退还和索偿拥有批号BH09184的药物。这次的自愿回收仅限于此批号,其他所有的批号和产品不受影响。
如有任何疑问,可联络我们 +6014-2467738(星期一至星期日,早上八点至下午六点)或电邮customercare@hovid.com

客户的安全对我们至关重要,我们将确保采取正确的措施来维护大家的福祉。

产品名称:Mixture Potassium Citrate
产品注册号码:MAL19911144X
产品批号:BH09184